Warranty & Replacement Policy
Effective: October 18, 2026
WARRANTY VS SUBSCRIPTION TERM
A purchased subscription's intended duration and a warranty are different. A twelve-month access plan does not necessarily include twelve months of replacement coverage. The chosen variant and saved order record determine the advertised warranty period. If no warranty period is specified, do not assume a full-duration warranty; ask before purchasing.
WHAT MAY BE COVERED
Subject to the purchased plan's written terms and applicable law, warranty or support review may address an initially invalid activation link, incorrectly delivered entitlement, failure to receive a paid service, or a legitimate access failure that falls within the specified coverage. Coverage is assessed on the original provider rules and the actual reason for failure.
WHAT REQUIRES SEPARATE REVIEW
Provider account suspensions following a breach of provider rules, customer misuse, changes to third-party credentials, restricted-region redemption, lost user-owned recovery details, expired coupon redemption windows or unsupported access methods may not be covered by a supplier's voluntary warranty. Mandatory consumer protection is not removed by a stated exclusion.
HOW TO REPORT AN ISSUE
Open an order-linked support ticket or email isnotstudentx@gmail.com with the order number, selected plan, delivery date and a description of the problem. Share sanitized error screenshots if needed. Do not include passwords, OTPs, private codes or personal banking details.
REMEDIES AND TIMING
If the issue is covered, we will explain the available remedy, which may include correcting an activation, legitimate replacement, alternative agreed delivery or a refund where appropriate and required. Timing depends on verification and the original provider or payment service; no instant guarantee is made. If an offer lists a coupon-hold period or seven-day activation guarantee, that term must not be presented as a full subscription warranty.
If a warranty term is unclear or supplier authorization is not documented, do not proceed with payment until it is clarified.